This page explains how to request the deletion of your account and its associated data in Juego Oveja Negra.
Your account is shared across the entire Juego Oveja Negra universe. The same account is used on the website juegoovejanegra.com, the Juego Oveja Negra app and the Corral Caótico: Sort Puzzle app. If you delete your account, it is deleted from all of them at once: you will lose access, progress and SheepCoins across the whole platform. This action is permanent and cannot be undone.
How to request deletion
- Write from the same email address you registered with (so we can verify the account is yours).
- Send the message to info@juegoovejanegra.com with the subject "Delete my account".
- Include your nickname or username so we can locate your account.
We will confirm receipt and process the deletion within a maximum of 30 days. You do not need to install any app to request it.
What data is deleted
- Your user account and sign-in credentials.
- Your email address, username and nickname.
- Your profile picture.
- Your game progress and statistics (levels, daily challenges, leaderboards) in every game.
- Your SheepCoins balance.
- Your active sessions on all devices.
What data is kept and for how long
Once the account is deleted, its data cannot be recovered. We may keep backups and minimal technical logs for up to 90 days for security reasons and to meet legal or accounting obligations; after that period they are also removed from those backups. We do not keep any data for marketing purposes after deletion.